Return Policy

Returns
Our policy lasts 30 days from the time of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it.

International Shipping - We do not allow any returns or exchanges on international orders. We highly encourage you to take your time in selecting your purchase & viewing shipping details that are provided at checkout.

To request a return contact us at KoastalKooks@gmail.com or send us a message through the “Contact” page on our website.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at koastalkooks@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at KoastalKooks@gmail.com and send your item to:
Koastal Kooks
27 Pleasant St, Newfields, NH 03856.

Shipping
To return your product, you should mail your product to:
Koastal Kooks

27 Pleasant St, Newfields, NH 03856.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.